CUSTOMER PRIVACY NOTICE

This Notice outlines how we collect, use, and disclose your personal information in compliance with the Protection of Personal Information Act (“POPIA”).

At What The Tech (PTY) LTD (accessible via this website - whatthetech.co.za), we are dedicated to safeguarding your privacy. We ensure that your personal information is gathered and utilized in a proper, lawful, and transparent manner.

About the Company

What The Tech (PTY) LTD

The information we collect

We collect and process your personal information primarily to communicate with you, understand your needs, and deliver our services accordingly. This includes collecting contact details such as your name, organization, phone number, and email address.

We obtain information directly from you when you provide us with your personal details. We will inform you of which information is mandatory and which is optional whenever feasible.

Website usage information may be gathered through cookies, which allows us to collect standard internet visitor usage information.

How we use your information

We will utilize your personal information exclusively for the purposes for which it was collected and agreed upon with you. Additionally, your information may be retained when necessary for legal purposes or research.


Examples of how we use your information include:

- Gathering contact information
- Confirming and verifying your identity or authorization for security reasons
- Detecting and preventing fraud, crime, money laundering, or other misconduct
- Conducting market research or customer satisfaction surveys, or for statistical analysis
- Managing audit and record-keeping requirements
- Supporting legal proceedings

Disclosure of Information

We may share your personal information with our service providers involved in delivering products or services to you. We ensure they comply with the privacy requirements mandated by the Protection of Personal Information Act.

We may also disclose your information:

- Where required by law or industry regulations
- When necessary to protect our rights

Information Security

We are legally obligated to provide adequate protection for the personal information we hold and to prevent unauthorized access and use. We continually review our security measures to ensure your personal information remains secure.

Our security policies cover:

- Physical security
- Computer and network security
- Access to personal information
- Secure communications
- Security in outsourcing activities
- Information retention and disposal
- Acceptable usage of personal information
- Governance and regulatory compliance
- Monitoring of access and usage of personal data
- Responding to security incidents

When contracting with third parties, we impose appropriate security, privacy, and confidentiality obligations to ensure the personal information we are responsible for remains secure.

We ensure that anyone to whom we provide your personal information agrees to protect it with the same level of care that we are required to uphold.

Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do so, please contact us using the details provided on our website and specify the information you seek. We will require a copy of your ID document to verify your identity before releasing your personal information.

Please be aware that there may be a legally permissible fee for such access requests.

Correction of your information

You have the right to request updates, corrections, or deletions of your personal information. We will need a copy of your ID document to verify your identity before making any changes. We appreciate your assistance in keeping your personal information accurate.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, What The Tech also includes the following items as personal information:

All addresses including residential, postal and email addresses.

Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.Under the Act, “personal information” refers to information relating to an identifiable, living, natural person and, where relevant, an identifiable, existing juristic person. In addition to the Act’s definition, What The Tech includes the following as personal information:

- All addresses, including residential, postal, and email addresses.
- Name changes, for which we require copies of marriage certificates or official name change documents issued by the relevant state department.

How to contact us

If you have any questions about this notice, require further information about our privacy practices, wish to withdraw your consent, exercise your preferences, or access or correct your personal information, please contact us using the details provided on our website.